Dell Inspiron 3000 Collection 3511 Laptop computer, 15.6″ FHD Touchscreen, Intel Core i5-1135G7, 32GB DDR4 RAM, 2TB PCIe SSD, Webcam, SD Card Reader, HDMI, Wi-Fi, Home windows 11 Residence, Black

Good Deal!
Extremely happy with my purchase of the Dell 15in laptop. Ordered on a Monday and received it on the following Sunday. I ordered 32gig RAM and 1TB SSD. The product description claimed “in stock” but I assume the seller had to build it to my specs so it took a few days. The laptop arrived in an original Dell box and the machine inside was NEW! I was half expecting to find a refurbished laptop. In addition, a Dell 3511 was advertised but I received a 3520. A Dell warranty screen popped up during the setup and I was able to register with Dell.The machine itself…The Dell 15 3520 is light but sturdily built. It has a good feel. I’ve had other laptops that were built with soft flexible plastic. That’s not the case with this one; it feels solid. Keyboard action is good to the touch. The display is clear and bright. I would say it is generally fast. I don’t use it for anything that taxes the processer too heavily, but I do considerable work in graphics (Photoshop and CAD.) The only lag or latency I found is in Windows 11 processing not the machine itself. The battery life seems adequate, but I haven’t had it long enough to be exact. Under light to moderate usage, I think you can expect to get about 3 to 4 hours. Battery life, of course, always depends on how hard you push your machine.Be aware that this model of Dell laptop does not have a “num lock” indicator, not on the key nor on the screen. You just have to guess if “num lock” is on or off. Dell… what were you thinking?!! I solved this by finding a third-party widget on the web. (keyboard-leds.com) I now have a visual indicator in the system tray.If you’re a mouse user be aware that there is no keyboard method to easily toggle the touchscreen or touchpad on and off. You’ll have to use “device manager” to control the touchscreen and “settings” for the touchpad. Windows 11 does, however, have a nice feature in “settings” which automatically turns off the touchpad when a mouse is detected.The setup process…Set up was easy except for Microsoft’s poorly designed OneDrive feature. Be aware that if you are a Microsoft 365 subscriber, like me, Microsoft forces you to use OneDrive with Windows 11. I first tried to setup my new laptop as a “new PC” without OneDrive and that cost me untold hours of frustration. If you already have a PC using OneDrive, Microsoft ignores the fact you are setting up a different machine and will automatically start loading your new machine with your other PC’s contents. Even if you turn off OneDrive, it will turn itself back on without notification. The point here is that Microsoft will corrupt both machines and there is no fix or workaround until you remove your other PC from your OneDrive account. By then it’s too late, you must then reconfigure and reorganize both machines. While setting up this new laptop I watched Microsoft delete the desktop and other files from my old laptop. BEWARE OF ONEDRIVE! If you don’t want a mess, remove your old laptop or PC from your OneDrive account before starting setup on a new one.OneDrive could be a wonderful tool if Microsoft knew how to implement it. And don’t think you can call Microsoft to get help. They do not offer support on what they sell. If you can’t find help on the web you are out of luck. You will spend hours on the internet searching and finding possible solutions that, in the end, don’t apply to your situation and Microsoft’s web-based support is an endless loop of worthless patronization that basically says, “We’ve already got your money, you are now on your own.”Overall… Good machine, Good Price, Good Seller!

Dead within 7 weeks. Amazon vendor not helpful. Six months later, still not repaired by Dell.
Make sure you know from who and what you are purchasing.I purchased this laptop on Amazon thru Top Electronic store on May 3, 2024. The laptop worked fine for 7 weeks. Then one day, it wouldn’t power on. No screen, no lights, no activity. Since it was already out of the 30 day return window, I contacted Dell directly for repair and mailed it to them under warranty repair.After receiving it, Dell told me that they would not repair it since a different SSD drive had been installed. At the time, I was under the assumption that I had purchased it directly through Dell on Amazon. So I called Amazon. They put me in touch with Top Electronic store, the seller. In communicating with them about the problem, they admitted that they put different SSD in the computer. I told them I wanted a full refund because Dell would not do the repair on the laptop until I paid them $170 to put the stock SSD back into the computer after which Dell would diagnosed and repair the computer. Top Electronic store refused and stopped communicating with me. The interesting thing in dealing directly with Dell, was that I learned that the one year warranty had started ticking in December 2023, not in May 2024 when I purchased it. This tells me that the laptop was not a new laptop as advertised and likely a used or refurbished laptop. Completely fraudulent in my opinion.After this, I spent a couple weeks trying to work with Amazon directly for a refund. Ultimately, Amazon didn’t refund it since it was out of the 30 day window. In the meantime, Dell ships the laptop back unrepaired.So I decide to contact Dell again since technically it is still under warranty. Now it’s November 2024 and a local vendor for Dell is working on it. I will likely need to pay $170, but it is still not fixed.Truly one of the worst customer service experiences I have ever had. In my communication with all of these groups and I have be civil and patient. It has gotten me no where. In my opinion this seller is selling used electronics at full price as new.I have now read other similar reviews with similar issues. Buyer beware!!!

It delvers decent performance
For its price I cannot think of anything better in what it should be doing. There are more expensive laptops that perform better, but for the price of this laptop in my opinion it is a total steal.

well packed
well packed and it was perfect when they both arrived

Have hardware problems in a few weeks and finding it hard to fix it from outside of US. Impossible to contact customer support. Technical support simply asked me to contact sales! Horrible. Do not recommend Dell at all

خطأ إحضار المنتج يجب احترام العملاء وعدم تضييع وقتهم