LISEN for Gooseneck Cellphone Holder for Mattress Desk [3rd Upgrade] Cell Cellphone Stand for Desk Mattress iPhone Holder Laying Down Mattress Equipment,Versatile Arm Clamp Clip Cellphone Mount Stand for Filming Suits iPhone

LISEN customer service is the best!
Hello my fellow Amazon users!I ordered this holder for my phone on 20 October 2024 and it was promptly delivered on 23 October 2024. I was EXTREMELY impressed with the quality of the phone holder and the way it worked, the mechanics of it all! The couple of items that I needed to assemble were easy to put together using the included instructions, and I had my new phone holder up and going in only a couple of minutes. Literally!Shortly before Thanksgiving, while putting my cell phone into the cradle, I squeezed the clamps that hold the phone securely in place a bit too hard, causing the right clamp to snap and break off. I honestly didn’t know I was being that aggressive with it, but when I thought back I remembered that you don’t have to squeeze the two clamps together very hard for them to do their job!I was saddened by my poor judgement and reasoning behind me squeezing the clamps together so hard that I broke one, when there was no reason whatsoever to do so. I just wanted to make sure my phone was securely in place and got overly paranoid about it falling out of the cradle, for no reason whatsoever.I got busy with Thanksgiving Holiday preparations and the phone charger incident became a memory until family members wanted to do a video chat call to catch up before the Holiday. That’s when I remembered what I did to the phone holder and that it was no longer usable.I figured the time to talk to someone to find out my options, if any, had passed since the Amazon window/deadline for returns had passed on 22 November 2024 and it was now 23 November 2024.But I took a shot and sent LISEN an email using the “Get product support” tab, located right next to the item on the “Your Orders” page on my Amazon account. (The “Get product support” tab was a bold and bright yellow color, which makes finding it incredible easy!)I sent an email to LISEN customer service on a Saturday, so it was Monday, 25 November 2024 at 1:00 am when I received a reply.In the email from LISEN Global Customer Support Team to me, team member, Leo, started out by stating how much he appreciated taking the time to write to them and how sorry he was that I wasn’t “completely satisfied” with their product I received. Also stating that he would like to help me and requested I take pictures of what happened and send them to him so he could share them with their quality control department at LISEN.He then stated that LISEN wants me to have a great experience with their products and that he would be happy to offer me a replacement! All I had to do was email him back what I wanted them to do and he would see that my request would be quickly taken care of!With Thanksgiving the next day, and with all the cooking, eating, family, more eating, chatting and reminiscing, and even more eating, I was unable to respond to Leo until 5 December 2024 at 1:47 pm. I attached the 2 pictures I took of the broken clamp, asked if a replacement unit was still an option, and gave my mailing address just in case.I received a prompt reply on 6 December 2024 at 1:54 am, which Leo stated a replacement unit has been ordered for me and it is currently on the way to me, included the Order ID number, and informed me the estimated delivery time is 3-6 business days!The process of contacting their customer service for my issue was easy, the promptness of their replies was lightening fast, and the ease of completing the few things requested of me was unbelievably simple and took very little of my time, all to make sure that any future products would be better than the ones before and to let me know they want me to be happy and have a great experience with their products.Because of how professional, knowledgeable, sympathetic, courteous, and helpful Leo at LISEN Global Customer Support Team has been during the entire process, and the undeniable fact that LISEN ACTUALLY STANDS BEHIND THE PRODUCTS THEY SALE AND HAVE TOP-NOTCH CUSTOMER SERVICE, I’ve given this a 5-Star Rating, and I WAS EXTREMELY HAPPY TO DO SO!You will be hard-pressed to find a better company, who stands behind their products 100%, with a better customer service support team than LISEN!

Old school springs and hinges… but now with a much better design.
I had to update this review… good news.At first, I did not like this item at all. Let me just say, I was maybe harsh but the unit was way to big, difficult to setup and had limited ability in it’s mounting movement functionality. I did have a spring fly off while I was trying to adjust my 1st unit. But Lisen’s customer service came to my aid and offered an upgraded model of this product. Therefore this updated review.UPDATE: 1/19/25When I first bought this product, I was looking for something to hold my phone near my face while working at the computer. Having it come in from the left or right like microphone is what I needed. After my review Lisen contacted me and offered to send a new improved unit. It’s much easier to operate.I believe it is a lot shorter which is much better. Since I returned the previous model, I do not have it to compare to. But it seems they added some movement functionality on the phone holder. Now it will easily work from either side. It still has the old school springs but these seem smaller and more stable. Now I like how the phone fits into the holder and the 3 point movement in the end of the arm and ball joint of the holder. That seems to be way better now.As I recall I did not like the desk clamp last time either. This also appears to have better set up ability with 2 places to mount the arm. It will easily attach to most square edged flat ended desks. Maybe about 2 1/4 inches of width capacity in the clamp.I made some photos so you can see it in action. I like being about to pull and push it back and forth like a mic. Just know it will take a moment to get used to and you’ll want to be careful how far you open or close it to be sure you do not pinch wires or yourself. Try not to over extend the springs. They seem much better, however.Once you have it set up the way you like, you shouldn’t need to do much adjusting if you’re using it for a similar application. They also include wire holders so you can put a charging wire up the ar. I mounted mine on top just because. So, yeah. I like this product now. I use speaker phone a lot and having this product hold the phone at the right place close to my mouth is great.If you’re looking for something like this, it’s worth testing it out.

Surprising quality!
This product is actully great! Great quality, sturdy, and holds my phone well- no swaying or sagging. The knobs just need to be pretty tight for this to hold. It’s actually metal, and perfect for what I need.

modify the position installation that best fit my need.
received this mount this morning and finally modify the stand mount that best fits my viewing position. A triple + quality and will purchase the tablet version of the same brand down the road.

Very strong support system, and great price! the motion and range is also great to adjust as needed!

I have been looking for and skeptical on the quality of this stand due to my past experiences with other. To my surprise, the build quality is very good, it meets all of my requirements and it’s very sturdy (does not shake, when tapping the screen).I am very happy with this purchase. My daughter told me to not be surprised if it goes missing… I got the hint and will get her one.